Incidences

Damages and other incidences using the system.

App - Reporting incidents
Open the app and click on the Settings icon. Select the Report an incident option and follow the instructions. You can report an incident from any of the...
Fri, 24 Aug, 2018 at 4:50 AM
Web - Reporting incidents
Upon logging in, and provided that you have an active card, you will see a menu on the Summary screen with several options. You may access the incident repo...
Fri, 24 Aug, 2018 at 4:57 AM
Kiosk - Reporting incidents
Touch anywhere on the kiosk screen to unlock it and click on Report incident. Then please follow the instructions. You can report an incident from any of t...
Fri, 24 Aug, 2018 at 5:04 AM
What do I do if I find a damaged eBike?
If an eBike is damaged, we recommend that you choose another one for your trip and report the incident through the Incident Report service of the app, throu...
Fri, 24 Aug, 2018 at 5:48 AM