Issues

Issues with using the system.

How do I manage an incorrect charge in my account?
If you have been unduly charged, please contact the Customer Service on (305) 934 8918.
Fri, 24 Aug, 2018 at 4:11 AM
Kiosk - The kiosk does not return my card
If the kiosk dispenser does not return your card to you, please contact the Customer Service on (305) 934 8918.
Fri, 24 Aug, 2018 at 6:37 AM
I am not able to register
Please check that there is no error in the data entered. If the selected user name or e-mail address have been taken, you will have to choose a different o...
Fri, 24 Aug, 2018 at 5:05 AM
I am unable to log in
Make sure that the data entered are correct. You can reset your password through the Log-in screen.  If you do not remember your username to log in, you ca...
Fri, 24 Aug, 2018 at 6:40 AM
I forgot my password
Website: On the log-in screen you will find a link called Forgotten password. Upon clicking, a form will be displayed with a single field where you can e...
Fri, 24 Aug, 2018 at 5:09 AM
The trip remains open after returning the eBike
If your trip remains open after the eBike has been docked, please contact us as soon as possible by calling (305) 934 8918.
Fri, 24 Aug, 2018 at 5:16 AM