Issues

Issues with using the system.

How do I manage an incorrect charge in my account?
If you have been unduly charged, please contact the Customer Service.
Mon, 13 Jan, 2020 at 5:57 AM
Kiosk - The kiosk does not return my card
If the kiosk dispenser does not return your card to you, please contact the Customer Service on (305) 934 8918.
Fri, 24 Aug, 2018 at 6:37 AM
I am not able to register
Please check that there is no error in the data entered. If the selected user name or email address have been taken, you will have to choose a different on...
Mon, 13 Jan, 2020 at 6:00 AM
I forgot my password
Website: On the log-in screen you will find a link called Forgotten password. Upon clicking, a form will be displayed with a single field where you can e...
Mon, 13 Jan, 2020 at 6:09 AM
The trip remains open after returning the e-bike
If your trip remains open after the e-bike has been docked, please contact us as soon as possible the Customer Service.
Mon, 13 Jan, 2020 at 6:05 AM