FAQ

How do I activate an eBike?
Click on the central button  on the display for 2-3 seconds. Lights will appear on the screen indicating the battery level and eBike assistance.
Fri, 5 Apr, 2019 at 2:28 PM
How do I change gears & select the assistance levels?
On the right side of the handlebars there is a grip shift for the 3 bike gears. 1 being easiest, 2 & 3 increasingly more challenging.  (+/-) Buttons...
Tue, 23 Apr, 2019 at 10:54 AM
What is a charging station?
Charging stations are those stations having docking points which charge the eBike and allow to close the trip by ou to close the trip, leaving the eBike in ...
Fri, 24 Aug, 2018 at 5:17 AM
What is a locking station?
Locking stations allow the user to properly park the eBike, close the trip, but will not charge the eBike.
Tue, 23 Apr, 2019 at 11:05 AM
If I have a day pass, when do I pay for my trips?
At the time of purchasing the pass, the user pays the subscription fee. Payment for the journeys is made at the end of the service. Ride On has your data re...
Fri, 24 Aug, 2018 at 4:08 AM
Can I change my membership?
You can change your membership to a different level at any time. Changes to accounts will take effect when already purchased cycle ends.  Membership tie...
Fri, 5 Apr, 2019 at 4:59 PM
How long does a fully charged bike last?
The eBike's autonomy depends on the rider's weight, how steep the terrain is, and on the assistance level selected. Currently it ranges between 1 ...
Mon, 29 Apr, 2019 at 9:53 AM
What speed does the eBike reach when used with assisted pedalling?
The eBike moves at a maximum speed of 15.5 miles per hour.
Thu, 23 Aug, 2018 at 7:13 AM
If I lose the card, do I also lose the balance in my account?
Upon purchasing a new card, you will recover your subscription and the balance existing in your account.
Fri, 24 Aug, 2018 at 4:09 AM
What if I lose a card with negative balance?
If you purchase a new subscription, you will have to pay the outstanding balance. This transaction will take place automatically upon topping-up your new ac...
Fri, 24 Aug, 2018 at 4:10 AM