FAQ

What is a charging station?
Charging stations are those stations having docking points which charge the e-bike and allow you to close the trip, leaving the e-bike in an orderly manner....
Thu, 9 Jan, 2020 at 11:08 AM
If I have a day pass, when do I pay for my trips?
At the time of purchasing the pass, the user pays the subscription fee. Payment for the journeys is made at the end of the service. Ride On has your data re...
Fri, 24 Aug, 2018 at 4:08 AM
Can I change my membership?
You can change your membership to a different level at any time. Changes to accounts will take effect when already purchased cycle ends.  Membership tie...
Fri, 5 Apr, 2019 at 4:59 PM
How long does a fully charged bike last?
The eBike's autonomy depends on the rider's weight, how steep the terrain is, and on the assistance level selected. Currently it ranges between 1 ...
Mon, 29 Apr, 2019 at 9:53 AM
What speed does the eBike reach when used with assisted pedalling?
The eBike moves at a maximum speed of 15.5 miles per hour.
Thu, 23 Aug, 2018 at 7:13 AM
If I terminate my subscription, will my data be removed from the Ride On account?
Your account and the details you provided us at the time of registration will not be deleted. 
Fri, 24 Aug, 2018 at 5:24 AM
How do I activate an e-bike?
Click on the central buttonon the display for 2-3 seconds. Warning lights will appear on the screen indicating the battery level and the e-bike assistance.
Thu, 9 Jan, 2020 at 10:53 AM
How do I change gears and select the assistance level?
On the right side of the handlebars there is a grip shift for the 3 bike gears - 1 being the easiest, and 2 and 3 increasingly more challenging.  (+/-) ...
Thu, 9 Jan, 2020 at 11:07 AM