If an e-bike is damaged, we recommend that you choose another one for your trip and report the incident through the Incident Report service of the app, through the website or by calling the Customer Service.


If you find any trouble during the trip, please park the e-bike as soon as possible and report the incident through the Incident Report service of the app, though the website or by calling the Customer Service.


We strive to offer the best e-bike sharing service in the market, so that we review and maintain our equipment on an ongoing basis to make sure that your trip will be comfortable and safe.